How to Handle Complaints & Expectations workshop – Auckland

The idea of “managing” expectations might make the process seem one-sided — as if you are trying to control what your customer thinks. But managing expectations is not about controlling customers; it is about setting you, your team, and your customers up for a successful and profitable partnership.

For the Timber Flooring Industry, this can be made more difficult by the complexity of our craft and the misinformation that floods the market place. This workshop aims to demystify some of these issues and unlock some key strategies for producing high-quality projects that clients understand and appreciate.

In this workshop, we will investigate each stage of a flooring project and have a look at the key elements for managing the expectations of the people involved.

Course Outline

Specifically, the workshop will cover:

• Common motivations for starting a project
• The specification and selection process
• Scope development and pricing
• Contract administration
• Installation
• Sanding and finishing
• Completing contracts
• Implementing a customer expectation management system
• Managing disputes

*Minimum numbers are required for this to go ahead.

Click here to download and read more info on the course.

Prices are shown in AUD, please select NZD or contact us for payment